FAQ

Still have a question? Please feel free to contact us!

What should I bring to the session?

  • Towel
  • Wipes
  • Change of clothes

Will I need to be involved the session with my child?
Yes, You are your child's best educator and to your child, your voice is the best in the world! We encourage you to join in with the songs, play and activities. Your child sees you as a role model and if you are actively engaged in the session, your child will be likely to copy you.

What if we miss a session?
We understand that, from time to time, you may need to miss a session due to illness or in the case of an emergency. If you miss sessions during term due to illness or emergency, you may make up a maximum of two sessions per term you will receive a credit to the following term. If you miss your makeup session you will forfeit the makeup session.

May I have a refund or a credit for the sessions I have missed or cancel my enrolment?
When you enrol in the Crafty Chimps Session, you commit to a full term of sessions and we commit to teach your child for the term. Based on those commitments teachers are employed and venues booked. Your payment of the enrolment fee for the term secures your place in the session and ensures that your place is not offered to someone on our waiting lists. We regret that we cannot offer refunds or credits for sessions missed during the term. If you cancel your enrolment up to two weeks prior to the commencement of the term, you will receive a full refund less a cancellation fee of $30.00. Refunds will not be given for cancellations after term has commenced.

What if Crafty Chimps cancels a session?
If our teacher is unwell and we are unable to secure a replacement teacher it may be necessary for us to cancel a session. Where this occurs we will first notify you using the contact details you have provided to us. We will endeavour to reschedule the session at a time which is convenient to the majority of the session participants. If we are unable to reschedule a session or offer an alternative make-up session that meets your requirements we will give you a credit towards a future re-enrolment or in the absence of any future re-enrolment, a refund.

Do you offer a trial session?
Yes, we allow you to book a casual session as your first session at the casual rate, if you then decide you'd like to continue we will issue an invoice for the pro-rata of the remaining weeks of the term.

Can I take photos during the session?
The occasional photo or video may be taken in the session provided the privacy of all other persons in the session is respected. If your photo or video inadvertently includes the image of another child please do not share the photo or image without the consent of the carer of that other child. Taking more than the occasional photo or video is not permitted as it is an intrusion and contrary to an effective learning environment.

What kind of activities the children will be engaging in?
The activities change each week based on the educational theme we have planed, each week the children participate in painting, pasting, sensory craft such as but not limited to play dough, rice, sand, flour etc. There is also play activities singing/dancing and a story read to the group.

Please feel free to check out our Facebook and Instagram social feeds for photos and videos from our sessions.

Thank you for taking the time to read our frequently asked questions.

We look forward to seeing you in our session.